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Security

At Stonebridge Bank, we value your business and respect your right to privacy. We understand that the confidentiality and security of your account information and any information that personally identifies you are of utmost importance. We protect your information from unauthorized access by using established security standards. Information that may be collected is done to administer customer accounts, provide exceptional service and offer the products and services that we believe will be of benefit to you.

When you bank online with Stonebridgebank.com, you are conducting your business over a secured server using encrypted transmissions. That means that financial information you send to and receive from us is not available on the Internet in a form that can be read. Your data is scrambled by a Secure Socket Layer (SSL), which is the Internet’s encryption security protocol standard. User ID’s and passwords are stored on our bank’s computer, isolated from the Internet.

Further, Stonebridge Bank uses an additional layer of protection with its Shared Secret.

Stonebridge Bank’s web page should never be accessed from a link provided by a third party. It should only be accessed by typing www.stonebridgebank.com into the Web browser or by using a "book mark" that directs the Web browser to the Stonebridge Bank website. Stonebridge Bank will never send an e-mail message that requests confidential information, such as account numbers, passwords, or PINs. You should immediately report any such requests by calling us directly at 1-800-807-1666.
For further information about the risks of phishing and identity theft, you may access the following valuable government information:
Information on Phishing from the Federal Trade Commission
The Federal Trade Commission's ID Theft website

Shared Secret

What is Shared Secret?

Shared Secret is another option for two-factor authentication. You will be asked several questions and your responses will be recorded. Every time you login, you will be asked at random one of these questions and you will type your response. There is no charge for this method of added security.

How does it increase your security?

In today’s world, you may be at risk from many different scams. One of the most popular is a "Phishing" scam. In this kind of scam, users are tricked into giving their user name and passwords to criminals. With Shared Secret, you’ll have an additional layer of security between your private financial information and the outside world.

How do I enroll in Shared Secret?

After you login, go to the "other services" link found in the left hand navigation. You will then be presented with an informational page containing your options for two-factor authentication. Make your selection to receive further instruction. If you have any questions, please contact Stonebridge customer service at 1-800-807-1666.

Do I need to login to my account from the same computer each time?

No. In fact, Shared Secret allows you to safely login to your account from any location without worry!

Is there a charge for using Shared Secret?

No. Shared Secret is free of charge to all Stonebridge Bank customers.

If you have any other questions regarding two-factor authentication or Shared Secret, please call Stonebridge customer service at 1-800-807-1666.