Text Banking FAQ
- What is Text Based Banking?
Text Based Banking is a service we offer that allows you to quickly
get account information sent to you by using the text-messaging
feature of your mobile phone. If you have text messaging services with
your wireless phone carrier, you can receive text messages from our
text-based banking services by authorizing your phone with Stonebridge Bank.
- Is Text Based Banking Free?
Yes, we offer free Text Based Banking Services. You may be subject to
applicable fees from your wireless mobile phone carrier.
- How do I sign up for Text Based Banking?
You must be an existing customer and enrolled in online banking.
If you are currently a Stonebridge Bank website customer, please log
into your online account, click on "Other Services", then click
on text based banking.
If you have existing account(s) and currently do not have online access, please
click here to enroll your account(s) for online access.
If you are not a current customer, please
click here to complete an application to open a new account.
- Can I use multiple mobile devices to access Text Based Banking?
Multiple phones may be used with the same Sign-On ID.
- Can I use one phone to access both personal and
business accounts with multiple Sign-On IDís?
No. To ensure proper security of all accounts, each unique Sign-On ID requires separate phones
to be authorized.
- What if my Mobile number changes?
Contact Stonebridge Bank Customer Service at 1-800-807-1666 to
have your phone number de-authorized from text based banking.
To enroll your new number, follow the instructions for signing up for text-based
banking. We recommend that while logged into your online account, you send
us a secure message to update your contact information.
- What if I lose my phone?
Call Stonebridge Bank Customer Service at 1-800-807-1666 to de-authorize your phone.
Contact your wireless phone carrier immediately to report a lost or stolen phone.