Mobile Banking FAQ
- What is Mobile Banking?
Mobile Banking uses a website formatted for the smaller screen and
web browser of a smartphone that provides the ability to
process select banking transactions. You will be able to perform many
of the same functions you perform through our online banking services.
- Is Mobile Banking Free?
Yes, we offer free Mobile Banking Services. However, you may be subject to
applicable fees from your wireless mobile phone carrier.
- Is Mobile Banking Secure?
Yes, we use the same Internet standard SSL encryption that is used for our
Online Banking website.
- How do I sign up for Mobile Banking Services?
You must be an existing customer and enrolled in online banking. If you are
currently a Stonebridge Bank customer, log into your online account, click
on the "Other Services" link, and then click on mobile banking.
If you have existing account(s) and currently do not have online access, please
click here to enroll your account(s) for online access.
If you are not a current customer, please
click here to complete an application to open a new account.
- Will my wireless carrier support Mobile Banking?
Almost all major carriers support Internet data or web browser access. Please check with your
carrier for any applicable fees.
- Will my Mobile Device work with Mobile Banking?
Most smartphones with web browser capabilities are compatible.
If your employer provides your mobile device, we encourage you to
check your company's policies to determine if your company restricts or blocks access
from your device.
- What if my Mobile number changes?
Changing your Mobile number will not affect your ability to access
Stonebridge Bank Mobile Banking Services.
We do recommend that you log into your online account from your home PC
and send us a secure message to update your contact information.
- What if I lose my Mobile Phone?
Contact Stonebridge Bank Customer Service at 1-800-807-1666 and your
wireless phone carrier immediately to report a lost or stolen phone.
- Can I view all of my accounts, including loans, through mobile banking?
You will be able to view the same accounts on your mobile device that you
currently view through online banking.
- Can I pay bills through Mobile Banking?
Yes, however, you cannot add new payees through mobile banking services. Bill
Pay merchants must first be set up in Online Banking Services.
- What happens if service is lost while performing a transaction?
We recommend that you re-establish your session and review recent transactions, or call
Stonebridge Bank Customer Service at 1-800-807-1666 to confirm that your
transaction was completed.