Frequently Asked Questions
About Online Bill Pay
- How do I pay my bills online?
Stonebridge Bank offers FREE online Bill Pay. You can sign up for this service
during the application process or anytime after you become a customer. Then it
is as simple as listing the name of the company or individual you want to
pay, the amount you want to pay, and the date they are to be paid. We’ll
take care of the rest.
We recommend that you leave at least two weeks for a payment to be received
and processed by the payee. Payments received before 5PM on any business day will
be processed the same day. Payments made after 5PM will be processed the next business day.
- Should the payment date I give be the date the payment is actually due?
No. We recommend that you leave at least two weeks for a payment to be received
and processed by the payee. Some payments can be received electronically by the
merchant and some payments are issued by check and sent through the US Postal Service.
- How soon are the funds actually taken out of my account?
The funds are taken out of your account 1 business day prior to the date specified as the payment date.
- What happens if I donít have enough money in my account to cover a bill payment?
Your payment will NOT be processed if you do not have funds in your account to
cover the bill payment. You will receive a secure automated email as notification.
If you have a scheduled monthly payment that did not go out, payments will continue
the following month as scheduled.
- How can I prove bill payments were made?
You can request proof of payment through customer service for any online bill payment.
- When do future-dated Bill Payments that are scheduled on weekends and holidays
get deducted from my account and when are they sent?
Future-dated Bill Payments scheduled for processing on a particular date are deducted on
the evening preceding the scheduled date at approximately 5:00PM. If the Bill Payment is
scheduled for a weekend date, the payment will be deducted on the business day prior
(this would normally occur on Friday evening) and sent the next day. But, if the date
falls on a bank holiday the payment will be deducted two business days prior to that
holiday and the payment will then be sent the day after its deduction from your account.
For example, if a future dated payment is scheduled for a Monday bank holiday then the
payment will be deducted from your account on Thursday evening and the funds will be sent
on Friday. Therefore, collected funds must be available in your account by Thursday evening
for this payment to be processed.
Bill Payments entered on a weekend or holiday are deducted from your account on
the next business day and processed on the following business day.