Stonebridge Bank
Frequently Asked Questions
- Who is Stonebridge Bank?
- Is Stonebridge Bank FDIC insured?
- How long has Stonebridge Bank been in business?
- Where is Stonebridge Bank located?
- How can I contact Stonebridge Bank?
- Is my personal information secure?
- What security measures are taken to protect my online account information?
- What is two-factor authentication?
- How do I open an account?
- How do I make my initial deposit?
- Can I open an account if I do not live in the Delaware Valley area?
- How long does it take to process my application?
- How will I know that my application has been received?
- How do I know when my account has been opened?
- How do I make deposits?
- How do I access my account online?
- How do I get cash?
- How long does it take to receive my ATM/Debit Card?
- What if I lose my ATM/Debit card?
- What if I forget my PIN number or want to change my PIN number?
- What if I need to stop a payment from my account?
- Can I have more than one account linked to my online access?
- How current is my account information online?
- What is an inactive account?
- What happens when my CD matures?
- How do I order checks?
- Who do I contact if I have an urgent problem with my account?
- When are e-mails answered?
- What if I need to talk to a person?
- How do I view past transactions?
- How do I view check copies?
- How do I view eStatements?
- How do I pay my bills online?
- Should the payment date I give be the date the payment is actually due?
- How soon are the funds actually taken out of my account?
- What happens if I don't have enough money in my account to cover a bill payment?
- How can I prove bill payments were made?
- When do future-dated Bill Payments that are scheduled on weekends and holidays get deducted from my account and when are they sent?
About Stonebridge Consumer Loans:
- How do I apply for a loan?
- What happens after my loan application is submitted?
- How do I know if I have been approved?
- When do I get my loan proceeds?
- What do I need to do to increase the amount of my loan?
- What is rescission?
- What is the difference between an allotment and ACH?
- What is the billing cycle?
- How can I obtain a payoff for my loan?
